Nutrition - Our Mission & Core Values
1-800-HEALTHY.COM provides the most beneficial and affordable ... premium quality nutritional supplements and superior service to health conscious men and women, so they can make the most of life. Our mission is to make nutrition and savings easy so our customers can build their healthy body.
Customers tell us they want fast, quick, and easy access to the most advanced natural health supplements. And we provide just that.
We make it easy to find and replenish premium health supplements through our easy-to-remember toll-free phone number 1-800-HEALTHY and website www.1800healthy.com. To fuel our mission, we live by four guiding principles:
- Love Customers
- Be Positive
- Think Long Term
- Follow the Golden Rule
Love Customers. We constantly look for new ways to help our customers achieve success with our supplements. Our top priority is to make their lives easier and healthier. We put their needs first. Each interaction is fueled with five steps to great service:
- Offer a warm welcome and friendly greeting.
- Ask questions and listen with the heart of a servant.
- Delight the customer with an irresistible offer that creates an emotional benefit.
- Give “thanks” and appreciation, always.
- Follow up until they’re thrilled.
Consider the definitions of these two words. Customer: A person who purchases a commodity or service. Client: A person who is under the protection of another. We use the word customer, and that’s fine. But we must always think of them as clients. As we serve clients rather than sell customers, the limits on our success disappear. What exactly does “under our protection” mean? It means that we must never sell a product or service just so we can make the largest one-time profit possible. We strive to appreciate exactly what customers want and need. Once we know the result they want, our job is to lead them to that outcome—to become a trusted advisor who protects them.
Be Delightful. Everyone is expected to delight customers by delivering great supplements and service. But we also must delight our co-workers by being determined, passionate, and positive. That’s the healthy winning spirit. There’s no room for "sourpusses and whiners" in a healthy space. We care about each other, the quality of our products and services, and their contribution to our customers and partners. 1-800-HEALTHY.COM is a place of resourcefulness and optimism. We’re too focused on our mission to spend time with negative thoughts. And they’re too discouraged to stick around. As a team, we eat stress like a Power Bar, overcome obstacles, and add value to our customers’ lives. We help each other develop the habit of going the extra mile with a smile.
Think Long Term. We think in increments of three to five years. We disdain fad products and focus on innovations that bring lasting advantage to our customers. We realize that there’s always a better way to help customers achieve supplement success and live their dreams. We focus on never ending improvement because great just isn’t good enough. Through constant improvement, we take what works and make it better. We invest money carefully on innovations that improve the lives of our customers. We believe thrift boosts resourcefulness, accountability and innovation.
Follow the Golden Rule. We strive for sustained application of the Golden Rule —“treat others as you wish to be treated.” We deal straight with our team, business partners, suppliers, and customers. We demonstrate honesty by being fair and trustworthy. We celebrate successes, enjoy our work, and encourage each other to be all that we can be. We help each other thrive by keeping a fun-loving attitude and a sense of warmth and friendliness. We are often casual in our interactions with each other. Yet we’re dedicated to operational excellence, accountability and making every minute count.