FAQs - Service
What’s your guarantee?
The 1-800-HEALTHY.COM 365-Day Money Back Guarantee has always been unconditional—the healthiest in the land.
Our supplements produce satisfaction once in your hand.
We’re sure you’ll get satisfaction. Because premium quality vitamins produce a sweet reaction. But just in case you don’t feel nice, simply return the unused portion for a full refund of the purchase price.
To make sure our 365-day guarantee is bright and clear; let’s amplify it right here ... Feel good or it’s Free. We can afford to offer this guarantee because:
- Almost everyone who takes our supplements absolutely … positively feels good more and makes their body a better place to live.
- People feel good about our friendly service, free shipping and fast delivery. They know our Customer Service Team is at their fingertips … just a call or click away … and dedicated to helping them look and feel good.
- They appreciate the guidance of our Wellness Advisors like nutritional science pioneer Dr. Marshall Ringsdorf and fitness authority Christine Lydon, MD.
- Our Product Management and Merchandising team goes the extra mile to find the world’s most advanced and effective nutritional supplements, so you don’t have to. Every supplement we offer must meet our standards of being unique, ultra-premium quality, and a great value for you.
- Each item must earn great ratings and reviews from a wide range of customers. Otherwise, it vanishes from our inventory rapidly. We don’t let mediocre health supplements stick around to clutter up our site.
Supplements made easy. We’re not going to offer you a confusing selection of supplements, with dozens of multivitamin options, for example. We offer solutions. We simplify supplements by helping you quickly and easily find the most important nutrients that will help you live your best life.
Life takes energy. Everything you want in life takes an investment of mental, emotional and physical energy. And we want to help you get more. Power up with the peace of mind of our Feel Good or It’s Free 365-Day Guarantee.
What’s your return policy?
Refunds will be cheerfully provided on all unused supplements returned within 365 days. Simply mail your supplements to our distribution center. Here’s the address:
834 Wilson Drive
Ridgeland, MS 39157
Do I need an authorization for returns?
Return Authorization Numbers are not needed as long as the return is sent back to us within 365 days of purchase. Yet we expect to be treated like you would want to be treated. Call 1-800-HEALTHY or email email@example.com so we can help you.
How long does it take to get a refund?
You will be reimbursed for your order upon the return of the unwanted item(s). We usually process your refund the same day we receive it. Once your return is received and inspected by our warehouse team, we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2 to 10 business days after your credit is applied for it to post to your account. Orders paid by check, cash, or money order may take a little longer due to the mailing process
What’s your address for “mail in” orders?
If you have an order form and want to send us order via mail, here’s the address:
834 Wilson Drive, Suite B
Ridgeland, MS 39157
You can reach our Customer Service Team at 1-800-HEALTHY (1-800-432-5849).
What countries do you ship to?
We deliver our nutritional supplements to all 50 US states, the US Virgin Islands, and Puerto Rico. We do not ship to any countries other than the United States at this time. International delivery will be available soon to destinations throughout Europe, Asia, Central and South America. Check back soon for updates.
How much do you charge for shipping?
Standard delivery is fast and FREE on all your nutritional supplement orders from 1-800-HEALTHY.COM. No matter how large or small.
How long does it take to receive my order?
Just because shipping is free doesn't mean it should take a long time. We understand that getting your supplements quickly is important to you, so we make every effort to process your order quickly. When you order from 1-800-HEALTHY, you can expect to receive your order within 3-5 business days.
Which payment forms are accepted?
- American Express
- Money Orders
- Personal Checks (held for 10 business days)
NOTE: In the near future, we may offer Bill Me Later and PayPal. Refill Rewards auto-replenishment orders must be paid for by credit card.